The Friday Note — Issue #7

The New Middlemen

March 27, 2026 • The Future of PMM

This week I've been thinking about middlemen.

Not the old kind — the distributors, the resellers, the channel partners. The new kind. The ones that showed up this week all at once, without asking.

Google AI Mode crossed 75 million daily active users and started testing shopping ads inside the conversational interface. Meta embedded Manus — its $2B AI acquisition — into Ads Manager for 4 million+ advertisers. OpenAI rolled ChatGPT ads to every free and Go user. And maybe the biggest move of all: OpenAI and Amazon announced a $50B strategic partnership that Forrester says may have just won consumer agentic commerce.

Three platforms. Same week. Same move: inserting an AI layer between your product and your buyer.

This week: why the real story isn't ads — it's the full-stack connection from ERP to AI checkout. Plus: a chart on the agentic commerce explosion, and this week's news roundup.

—Chris

The Full-Stack Buyer: From ERP to AI Checkout

For 20 years, the buyer's journey had a clean separation: marketing owned awareness, sales owned the deal, and the ERP handled fulfillment on the backend. These systems talked to each other through humans — handoffs, meetings, spreadsheets, Slack threads.

That separation is collapsing. And the companies that understand why are about to have an enormous advantage.

🏗️ The New Commerce Stack

Agents Are Connecting the Full Stack

Here's what's being built — from both ends simultaneously:

🧠 AI Discovery — ChatGPT, Google AI Mode, Perplexity
↕ UCP (Universal Commerce Protocol) — Shopify + Google
🛒 Agentic Checkout — "Buy it in ChatGPT," Google AI Mode Shopping
↕ MCP / A2A / AP2 (Agent Protocols)
📦 Commerce Cloud — Shopify, Salesforce Commerce, SAP Commerce
↕ Native ERP Integration
🏭 ERP Backend — SAP, Oracle Fusion, Microsoft Dynamics
Read the Full Analysis →

From the top down: Shopify and Google co-developed UCP (Universal Commerce Protocol) — an open standard that lets AI agents browse catalogs, build carts, and complete checkout. Walmart, Target, Wayfair, and Etsy are already on board. Google is rolling agentic checkout into AI Mode in Search and Gemini. OpenAI's ChatGPT already has "Buy it in ChatGPT" live with Etsy and Shopify merchants.

From the bottom up: SAP announced MCP servers for Commerce Cloud — so AI agents can query inventory, pricing, and product data natively from SAP's backend. Oracle has 1,000+ AI agents across Fusion apps connecting supply chain, procurement, and finance. Microsoft's Dynamics 365 Commerce MCP Server exposes catalog, pricing, promotions, inventory, carts, orders, and fulfillment as MCP-enabled capabilities.

And now the bridge: The OpenAI + Amazon deal is the missing piece. Amazon's $50B investment includes a co-created Stateful Runtime Environment on Bedrock — persistent-memory agents that move across software systems, hold context, and execute multi-step workflows. Pair that with Amazon's marketplace (the #1 product search engine) and ChatGPT (the #3 product search tool per Forrester), and you have the first end-to-end agentic commerce pipeline at scale.

What this means for PMMs: When an AI agent can discover your product, compare it to competitors, check real-time inventory via MCP, negotiate pricing against ERP data, and complete checkout via UCP — all in one session — your "funnel" isn't a funnel anymore. It's a single transaction.

The PMMs who win will be the ones who understand this full stack. Not just the discovery layer (that was Issue #5). Not just the ad layer. The whole thing — from how your product appears in an LLM's training data to how your ERP confirms the order.

OpenAI + Amazon: The $50B Bet on Agentic Commerce

On February 27, Amazon invested $50 billion in OpenAI — the largest AI deal in history. But the commerce implications have been underreported.

📚 Forrester Analysis

"Power Couple OpenAI + Amazon May Have Just Won Consumer Agentic Commerce"

Forrester's thesis: the most popular answer engine (ChatGPT) + the most popular product search engine (Amazon) may dominate the most popular search engine (Google). Amazon leverages OpenAI to power Rufus as a massive product discovery engine. New product feeds for Shop Direct create a direct line to Amazon's chat shopping experience.

Read Forrester's analysis →

The PMM angle: If your product is sold through Amazon, your listing just became AI-discoverable in a fundamentally new way. If you compete with Amazon-listed products, the competitive landscape just shifted. Either way — structured product data, clear differentiation, and machine-readable positioning aren't optional anymore.

The Agentic Commerce Explosion

📈 Data

Consumers Using AI in Their Buying Journey

2023
~8%
2024
~15%
Jan 2026
45%
2030 (est.)
~50% via agents

Sources: IBM Institute for Business Value (Jan 2026), Morgan Stanley (2030 projection), PYMNTS (2025 holiday data)

The numbers tell the story: 45% of consumers already use AI for at least part of their buying journey (IBM, Jan 2026). Morgan Stanley projects nearly half of online shoppers will use AI shopping agents by 2030, accounting for ~25% of spending. McKinsey estimates agentic commerce could redirect $3–5 trillion in global retail spend by 2030.

Meanwhile, traffic from AI sources to retail sites has surged 1,200% — while traditional search traffic declined 10% year-over-year.

What Happened This Week

OpenAI

ChatGPT ads expand to all free and Go users in the U.S. →

Retail and grocery brands dominate early ad inventory. Criteo joins as ad tech partner. Truist estimates under $1B in ad revenue this year, growing to $30B by 2030.

Meta

Manus AI embedded in Ads Manager for 4M+ advertisers →

Acquired for $2B in December, integrated in seven weeks — the fastest product integration in Meta's history. Also rolling to WhatsApp Business and Instagram Creator Marketplace.

Shopify + Google

Universal Commerce Protocol (UCP) gains momentum →

The open standard for agentic checkout now backed by Walmart, Target, Wayfair, and Etsy. Google rolling agentic checkout into AI Mode and Gemini.

Gartner

AI skills mandatory for marketers by 2027 →

Plus: predicts $58B productivity shift from AI adoption. Rising +1,200% in our digest trend tracking this week — the biggest single-week spike we've measured.

Zalando

Stock surges 12% on AI content economics →

AI-generated images produce 70% more content at the same cost. Best trading day in two years. The content cost curve is bending fast.

Alibaba

Wukong enterprise AI platform launches →

Multi-agent platform for document editing, approvals, and research. Another signal that the agent paradigm is going global, not just Silicon Valley.

Competitive Intelligence Dashboard

The agentic commerce stack is forming in real time. Here's who's where.

🔍 Key Updates (March 25)

Amazon
$50B OpenAI deal. Rufus + ChatGPT integration. New entrant: agentic commerce leader.
Shopify
UCP co-developed with Google. Agentic checkout live. Infrastructure play confirmed.
Salesforce
"Agentforce Marketing" rebrand. 6,000+ deals. $1.8B Data Cloud ARR.
Meta
Manus AI live in Ads Manager. Fastest integration in company history.
SAP
MCP servers for Commerce Cloud (Q2). ERP-to-agent pipeline forming.
View the full dashboard →

📬 Recommended Read

Still Haven't Taken the 10x PMM Scorecard?

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